Terms and Conditions
This page, together with the documents referred to in it, sets out the terms and conditions on which we supply any of the products listed on our website www.fordingbridgeprintshop.co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
The Company : Fordingbridge Print is a trading subsidiary of the parent company Time2Display Limited. All Terms & Conditions laid out in this document apply to both aforementioned businesses.
We are registered in England and Wales under company number 08694894 and our registered office and our registered address is Unit 9 Glasshouse Studios, Fryern Court Road, Fordingbridge, Hampshire SP6 1QX Our VAT number is 171037435.
Invoicing : all transactions will be invoiced as Time2Display Limited
Acceptance : All orders and transactions between Fordingbridge Print and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.
Exclusivity : Fordingbridge Print trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of Fordingbridge Print and the Customer.
Price : All prices on the Fordingbridge Print website quoted are in British Pounds Sterling (unless otherwise stated) and are exclusive of carriage/ postage. This cost shall be quoted to the customer prior to acceptance. Fordingbridge Print reserves the right to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed Fordingbridge Print will honour the price as per the email agreement with the customer.
Ordering of Goods : As all of the Products will be made to your specification or will be personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order. If, however, an order is incorrectly placed, please contact us as soon as possible by telephone on 01425 654908. If your order has not yet been submitted to print, we may (at our sole discretion) allow you to cancel the order and issue a refund to you to enable you to place re-order the Products. However, if the order has been submitted to print, we will be unable to issue such cancellation.
Material and Information supplied by You : Whenever you make use of a feature that allows you to upload material to our site you must comply with the content standards below. If Your Material does not comply with those Content Standards, you shall indemnify us for any losses, damages, claims and other expenses we may incur as a result of such breach.
Your Material must:
- be accurate (where it states facts)
- be genuinely held (where it states opinions)
- comply with the law applicable in England and Wales and in any country from which it is uploaded.
Your Material must not:
- be defamatory of any person
- be obscene, offensive, hateful or inflammatory
- promote sexually explicit material
- promote violence
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
- infringe any intellectual property rights of any third party. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their intellectual property rights
- be likely to deceive any person
- breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence
- promote any illegal activity
- be in contempt of court
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
- be likely to harass, upset, embarrass, alarm or annoy any other person
- impersonate any person, or misrepresent your identity or affiliation with any person
- advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse
- contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Errors : Fordingbridge Print does not accept responsibility for customer input or spelling mistakes on orders. We does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.
Colour and Sample Matching : Fordingbridge Print will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and Fordingbridge Print is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design, please contact a member of the team immediately.
Design Service : Fordingbridge Print and Time2Display offer a Service that is designed to provide the customer with the opportunity to view a visual of their image on our products. This can be requested, and subsequently quoted by either calling or emailing us.
Quotes : Quotes are valid for a period of 30 days unless otherwise agreed in writing by Fordingbridge Print. A quote is a separate agreement between us and the customer and as such the customer is not entitled to any further discount as advertised on the website.
Payment : The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in writing between Fordingbridge Print and the customer.
Payment on Account : Should an agreement be accepted between Fordingbridge Print and the customer, Time2Display Limited is entitled to invoice the customer for payment on or at any time after dispatch of goods. The customer shall make payment without deduction or setoff within 7 days of the date upon the invoice. Payment is to be made either by cheque made payable to Time2Display Limited or using the secure online server within our website. In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.
Non Payment : If payment has not been made within 14 days of the invoiced date, Fordingbridge Print and/ or Time2Display Limited is entitled to (a) suspend any further orders for the customer, and (b) charge the customer interest at a rate of 2% a month or part thereof from the date such monies are due until payment in full is made, and (c) pass on all collection charges to the customer that are incurred in the collection of the monies, until payment in full is made.
You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.
Fordingbridge Print cannot be held responsible or liable for colour variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the Product that you have received, we may at our discretion offer a reprint or a refund. We are not liable to offer both.
Cancellation : No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of Fordingbridge Print or Time2Display Limited. As goods are personalised a ‘cooling off’ period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected.
Amendments : Fordingbridge Print shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed we shall not be liable for the cost of a reprint.
Delivery Costs : The cost displayed throughout the site exclude the cost of carriage and/ or postage. Delivery costs are shown prior to final order and payment. Orders will be dispatched using Royal Mail or for larger parcels a Courier at the discretion of the Company. Goods returned to Fordingbridge Print described as undeliverable, will be subject to a redelivery charge.
Issues with Delivery : Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you. Any dates provided for delivery are approximate only, and Fordingbridge Print is not responsible for the timely receipt of goods once dispatched to the customer.
As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.
Orders not received within 7 working days of payment must be reported to us by email. Failure to notify us within this period will result in Fordingbridge Print not accepting any responsibility for items dispatched and not delivered/received.
Where delivery is delayed due to exceptional circumstances or a Force Majeure Event, we will process the delivery as soon as we reasonably can and will keep you updated regarding this by email. We will have no liability to you in that circumstance.
Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us and we will hold these for 5 working days. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle the Products at our option and you will need to place a new order with us if the Products are still required.
Goods Damaged in Transit : Damaged goods must be reported to Fordingbridge Print within 48 hours of delivery by email, failure to do so and We will not accept responsibility and the customer shall not be entitled to reject the goods.
Liability : Except in the case of death or personal injury caused by negligence on behalf of Fordingbridge Print, We will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.
Website Liability : Whilst Fordingbridge Print endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, We shall not be liable to the customer or site visitors for any destructive results.
Jurisdiction : Any contract formed under these conditions of sale shall be construed and enforced in accordance with English Law in the Courts of England and Wales.